Where we ship
The online checkout currently accepts delivery addresses in the United States. Available methods and current charges are displayed before payment after you enter the delivery address.
Production time
Standard fulfillment averages 2 to 5 business days. This is an estimate, not a guaranteed deadline, and it does not include carrier transit. Product type, order volume, stock, and production capacity can affect timing.
Shipping options and estimates
Domestic carrier transit commonly ranges from 1 to 8 business days. The options shown at checkout are the current choices for the order and destination. Weather, holidays, carrier conditions, and address issues can change an estimate.
How a fulfillment location is selected
The fulfillment network automatically considers the delivery address, product availability, required production technique, and facility capacity. It usually selects a nearby facility, but an item can be routed elsewhere when stock or capacity requires it.
Fulfillment network
- United States: Charlotte, North Carolina and Dallas, Texas
- Canada: Toronto, Ontario
- Mexico: Tijuana
- Europe: Riga, Latvia; Barcelona, Spain; and Birmingham, United Kingdom
- Partner regions: Japan, Brazil, and Australia
A single order may be divided into multiple shipments when products are prepared at different facilities.
Order progress
- Payment submitted
- Payment is being verified before the order is accepted.
- Preparing for fulfillment
- The order is waiting to enter production.
- In production
- Products are being prepared, printed, embroidered, or packed.
- Partially shipped
- At least one package has shipped and another is still in progress.
- Shipped
- The package has left the fulfillment facility.
- Action needed
- An address, payment, personalization, or availability issue needs review.
Tracking
Tracking can take up to 24 hours after shipment to begin updating. Orders placed while signed in show available shipment details in the customer account. Multiple packages may have separate tracking numbers.
Address changes and cancellations
Review the delivery address before payment. Contact customer support as soon as possible if an address or order must be corrected. Changes cannot be guaranteed after fulfillment begins, and products cannot be canceled once they enter production.
Delays, lost packages, and returned packages
If we cannot ship within the stated estimate, we will provide the delay information and any cancellation or refund options required by applicable law. Contact us with the order number when tracking shows a delivery problem or a package is returned.
Additional shipping charges may apply when a package is returned because the delivery address was incomplete, incorrect, or unclaimed.
Shipping support
Visit order help or email [email protected] with the order number and a description of the issue.