Are products made to order?
Most products are made after an order is confirmed. Product pages identify items currently marked as made to order and list their materials, options, and sizing details.
How long does production take?
Standard fulfillment averages 2 to 5 business days. This estimate is not guaranteed and does not include carrier transit.
Where do you ship?
The online checkout currently accepts United States delivery addresses. Current shipping choices and charges are shown before payment.
Can an order arrive in more than one package?
Yes. Products can be prepared at different facilities, so one order may have multiple shipments and tracking numbers.
How do I track an order?
Orders placed while signed in show available tracking in the customer account. Tracking can take up to 24 hours after shipment to update.
Can I change or cancel an order?
Contact customer support as soon as possible. Changes cannot be guaranteed after fulfillment begins, and products cannot be canceled once they enter production.
What if an item arrives damaged or incorrect?
Contact customer support within the return policy reporting period and include the order number plus clear photos of the product, packaging, and shipping label when relevant.
Do I need an account to order?
No. An account is optional. Orders placed while signed in can appear in account order history after payment is confirmed.
How are taxes calculated?
Applicable taxes are calculated during checkout and shown with the final total before payment.