Damages, defects, or order issues
If you received a damaged, misprinted, or incorrect item, contact us within 30 days after delivery. For a package lost in transit, contact us no later than 30 days after the estimated delivery date.
Email [email protected] with:
- Your order number
- A description of the issue
- Clear photos of the product, packaging, and shipping label when relevant
We will review the claim and confirm whether a replacement, refund, or other resolution applies.
What is not accepted
Returns or refunds are not accepted for:
- Buyer’s remorse
- Wrong size, so review the product size guide before ordering
- Returns sent without prior approval
Exchanges
Exchanges are not automatic. To choose a different size or product, place a new order through the storefront.
Order changes and cancellations
Contact us as soon as possible if an order must be changed or canceled. Changes cannot be guaranteed after fulfillment begins, and products cannot be edited or canceled once they enter production.
Refunds
Refunds are issued only for verified:
- Damaged or defective items
- Orders lost in transit
- Fulfillment errors
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit.
Original shipping charges are refunded only when required by law or included in the approved resolution. Do not pay return shipping unless customer support provides written instructions. If a physical return is required for an eligible claim, the instructions will explain who is responsible for the shipping cost.
Where to return an approved item
Do not send an item before receiving approval. If a physical return is required, customer support will provide the authorized address and instructions for that order. A return sent to an unapproved address may not be received or refunded.
Incorrect or unclaimed addresses
Review the shipping address before payment. If a carrier returns a shipment because the address is insufficient or the package is unclaimed, additional shipping charges may be required to send it again.
Lost-package review
If tracking stops updating or shows an unresolved delivery problem, contact us with the order and tracking numbers. We may ask you to confirm the delivery address and check with household members, neighbors, or the carrier before a replacement or refund decision.
Legal rights
This policy does not limit any rights that cannot be waived under applicable law. See shipping and delivery for production, tracking, and delay information.
Contact
Email [email protected] with a return question.