Find an order
Orders placed while signed in appear in the customer account after payment is confirmed. If you checked out without signing in, email us from the address used at checkout and include the order number.
Tracking help
Tracking can take up to 24 hours after shipment to update. An order may arrive in separate packages, each with its own tracking number. See shipping and delivery for production, transit, and routing details.
Change or cancel an order
Contact us as soon as possible. Address changes and cancellations cannot be guaranteed after fulfillment begins. Products cannot be edited or canceled once they enter production.
Delivery problem
If tracking shows a delay, delivery problem, or returned package, include the order number, tracking number, delivery address, and a brief description when contacting support.
Damaged, defective, or incorrect product
Contact us within the reporting period in the return policy. Include clear photos of the product, packaging, and shipping label when relevant. Do not mail an item until written return instructions are provided.
Payment safety
Include the order number, but never email a full card number, security code, account password, authenticator code, or recovery code.